Shipping & Delivery Policy MemBoards
Last updated: [DATE]
At MemBoards, we ship our souvenir cutting boards to the United Kingdom and across Europe. Below you will find all the information about our shipping options, costs, and delivery times.
1. Shipping Destinations & Costs
| Destination | Standard Shipping | Estimated Delivery |
|---|---|---|
| United Kingdom | £[X.XX] / Free over £[XX] | 3–5 business days |
| EU — Western Europe (Spain, France, Germany, Netherlands, Italy, Portugal) | £[X.XX] / Free over £[XX] | 5–10 business days |
| EU — Eastern Europe | £[X.XX] | 7–14 business days |
| Rest of the World | Calculated at checkout | 10–21 business days |
Delivery times are estimates from the date of dispatch, not the date of order. Actual delivery times may vary depending on the shipping carrier and destination.
2. Order Processing
- Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays)
- You will receive an order confirmation email immediately after placing your order
- A shipping confirmation email with tracking information will be sent once your order is dispatched
3. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email. You can track your parcel using:
- The link provided in the shipping confirmation email
- Your account on our website (under “My Orders”)
- The carrier’s website directly
4. Shipping Carriers
We use the following trusted shipping carriers:
- Royal Mail — UK deliveries
- DPD / DHL / FedEx — European and international deliveries
The specific carrier is selected based on your delivery destination and order size.
5. Customs & Import Duties (Non-UK Orders)
For orders shipped outside the United Kingdom:
- Your order may be subject to import duties, taxes, or customs fees imposed by the destination country
- These charges are the responsibility of the customer and are not included in our product prices or shipping costs
- We have no control over these charges and cannot predict their amount
- Please check with your local customs office for information before ordering
6. Delivery Issues
Delayed delivery
If your order has not arrived within the estimated delivery time, please:
- Check the tracking information for updates
- Allow an additional 5 business days (international shipping can be affected by customs processing)
- Contact us at [YOUR EMAIL] if the package still hasn’t arrived
Lost packages
If your package is confirmed lost by the carrier, we will send a replacement or issue a full refund at no extra cost to you.
Damaged packages
If your order arrives damaged:
- Take photos of the packaging and the damaged item
- Contact us within 48 hours of delivery at [YOUR EMAIL]
- We will arrange a replacement or refund
7. Incorrect Delivery Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If the package is returned to us, we will contact you to arrange re-delivery (additional shipping charges may apply).
8. P.O. Box Deliveries
We can ship to P.O. Boxes for standard mail deliveries. Courier services (DPD, DHL) may not deliver to P.O. Boxes.
9. Contact Us
For any shipping-related queries:
MemBoards
Email: [YOUR EMAIL]
Address: [YOUR BUSINESS ADDRESS]